At Komodo Cruises, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website, making a reservation, or contacting us.

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1. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

When you contact us or make a reservation, we may collect:

• Full name

• Email address

• Phone number (including WhatsApp)

• Nationality

• Travel dates & preferences

• Number of guests

• Payment information (securely processed via third-party systems)

b) Automatically Collected Information

When you browse our website, we may collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on our site
  (Collected through cookies and analytics tools)

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2. How We Use Your Information

We use your data to:

• Process and confirm your reservation

• Communicate with you about your trip

• Send updates, invoices, or receipts

• Improve our services and website experience

• Respond to customer support requests

• Comply with legal obligations

We do not sell or rent your personal information to third parties.

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3. Sharing with Third Parties

We may share limited data with trusted partners, only when necessary:

• Payment processors (e.g., Stripe, Midtrans, PayPal)

• Local crew or operators for your cruise coordination

• Email or messaging platforms (e.g., WhatsApp Business, email systems)

• Analytics tools (e.g., Google Analytics)

All partners are required to protect your data in accordance with applicable laws.

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4. Data Security

We take reasonable and appropriate measures to protect your information:

• SSL encryption on our website

• Secure payment gateways

• Limited access to personal data within our team

• Data is stored only as long as necessary

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5. Your Rights

You have the right to:

• Access, correct, or delete your personal information

• Withdraw your consent at any time

• Request a copy of your stored data

• Opt out of marketing communications

To make a request, please email us at [email protected].

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6. Cookies & Tracking

We use cookies to:

• Understand how visitors interact with our site

• Improve website speed and experience

• Store preferences for future visits

You can disable cookies in your browser settings if you prefer.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Effective Date” clearly shown.

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8. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us:

[email protected]
Based in Labuan Bajo, Indonesia